The Consumer Financial Protection Bureau has issued a bulletin in which the agency noted that it had found that mortgage servicers  to which loans were transferred  had failed to properly identify loans that were in a trial or
permanent modification with the prior servicer at time of transfer. In other exams, CFPB  examiners found that servicers had failed to honor trial or permanent modification offers unless  they could independently confirm that the prior servicer properly offered a modification or that the offered modification met investor criteria.

We have had similar experiences ourselves.  For example, in one case a loan was modified from an adjustable rate loan to a fixed rate loan at a lower rate of interest, and the new servicer repeatedly sent out interest adjustment notices as if the loan had never been modified.

If servicing of your loan has been transferred and you are having difficulty with the new servicer honoring the terms of a loan modification, please contact us.