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Synchrony Bank To Pay $3.5M To Settle Debt Collections Lawsuit (from Credit & Collections News)

Synchrony Bank has agreed to pay $3.5 million to settle a lawsuit that alleged the bank harassed residents throughout the state with debt collection calls, it was announced today (Nov. 15, 2021).

The case, brought by a coalition of California district attorney’s offices, including Riverside County, alleged the Utah-based company and its agents used call centers both in and out of the country to make collection calls that were "unreasonably frequent or harassing."

According to the complaint, many of the calls were at “an excessive and unreasonable volume,” and continued even after consumers indicated the calls were made in error.

The judgment, which was entered last week without admission of wrongdoing, holds that Synchrony Bank will pay $2 million in civil penalties, $975,000 in investigative costs, and $525,000 to a charitable trust fund to support consumer protection efforts.

The bank was also ordered to establish policies and procedures to prevent unreasonable and harassing debt collection calls to California consumers, including limiting the total number of calls to each debtor and honoring consumer requests for calls to stop.