Protecting the Rights of Consumers For Over 25 Years

Question: What can I do if I won a credit card dispute and now they are threatening collections? The charge is for services that were never provided. The credit card issuer reversed the charges. The merchant had a collection agency/lawyers office contact me about the charges. They say I still owe the debt and that if I do not pay, it will go against my credit report. What steps should I take?

Answer: The merchant is not bound by the credit card company’s resolution and can sue you. You can file suit first. If the merchant does put it on your credit, dispute it in writing with the credit bureaus. It must at least be listed as disputed. If it is not removed from your credit report, or not listed as disputed, you can sue the merchant under the Fair Credit Reporting Act.